Samsung: I cannot receive calls. Causes and Solutions

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Description

When buying a used or new cell phone, there is a possibility that it is present faults in your systemIf the mobile is new, these possibilities decrease, although they are not ruled out.

This can be the reason for numerous factors, however, it can be solved by expert technicians, without having to change the mobile, and even by them. team owners.

There is also a remote possibility that the fault is in the internal system of the Samsung cell phone and this be irreparable, although this is almost never the case.

If it is a factory failure of the cell phone and for that reason you cannot receive calls or make calls, the office or store where it was purchased (in case it is a new cell phone) has the obligation to change equipment on the other fully functional.

In case of being a used equipment, and the failure is irreparable, it will be part of the former owner Respond by mobile phone, unless there is a contract in between that stipulates what to do in this type of situation. Similar to when the Samsung cell phone is frozen in the logo.

Why am I not receiving or receiving calls on my Samsung cell phone?

We all agree that today’s Samsung cell phones serve many more functions than just receiving calls and making calls. However, it is one of the essential basic functions for which most of the users acquire a mobile.

It seems absurd that a Samsung cell phone cannot receive calls, it makes you think “if that’s what I bought it for”. But yes, there is the possibility that your Samsung mobile has been sold with a manufacturing defect or simply present a problem that you can surely fix yourself.

One of the most common reasons is poor SIM placementTo make sure you have the SIM correctly placed, check the slot in the tray where it is placed and verify that all the edges match. The SIM may be able to move after the Samsung phone has been hit or dropped.

The mobile can bring multiple options in its system configuration so that you cannot receive or make calls. One of these is that you have I activate call forwarding. You can check this in the mobile settings, in the call option.

Probable causes for which you do not receive calls on your cell phone

There are many reasons why your mobile phone does not receive calls, perhaps you have not realized it, but if it is nothing serious, you can fix it yourself. Therefore, we have brought you some of the most common causes of this problem. Thus, you can verify that everything is in order before wanting to call a technician or operator.

The reasons why you cannot receive calls on your Samsung cell phone may also be the culprit for which you can’t make calls from the same mobile. The possible causes why your Samsung cell phone has problems with receiving and sending calls are:

Check the status of your SIM card

A common cause of not being able to receive phone calls on your cell phone is due to a damaged SIM card. Although your mobile at no time shows that the card is not being read correctly, the best way to rule out this option is to turn off the phone, remove the SIM card, clean it gently with a cotton cloth and insert it again.

If when you turn on the phone it starts to work perfectly and you manage to receive calls without interruption, there will be no need to worry, since it was sure that the SIM card was not properly inserted.

There is also the call blocking by the phone company. If we have tried to solve this problem ourselves, through the configuration or settings of the Samsung cell phone and it has not worked, the next thing is to call the operator to ensure that we have not blocked calls from our mobile by mistake

Turn off airplane mode

Turn airplane mode on and off. This can work when there is a slight lack of signal or you are in “emergency calls only” mode.

samsung receive calls

This is one of the most common mistakes, activating airplane mode is a hobby that perhaps many people have. Therefore, you must be aware if the reason why you do not receive calls is this. If you are one of those people who accidentally activate airplane mode, just deactivate it in the top bar of your mobile phone (airplane icon).

Verify that you do not have call forwarding active

If at some point, you decided divert calls and now you want to return it to your real cell phone number, you just have to change it through the phone settings. So, when you configure it, you can already receive calls.

Check if you have defined only some contacts with whom you can exchange calls while you have blocked to other contacts. You can do this by checking the call and contact settings

Check for internal or external damage

If in all these cases your smartphone still does not receive calls, internal damage is likely in the antenna of your mobile because of a strong blow received at some point. To corroborate the situation, you can observe the disappearance of the signal in the upper part of your mobile, also, it is advisable to contact the technical service.

Go to a professional technician. In case the manual modification in the call configuration has not worked, you can try to go to an expert cell phone technician so that he can check if the problem is inside the mobile, such as that the signal antenna has been damaged internal, or has moved.

phone without coverage

Solutions to start receiving calls

When we cannot receive or make calls From the Samsung cell phone we can try to fix the problem ourselves, through the cell phone settings, in the calls or contacts option.

There we can make sure what is wrong and try to fix it, such as that we have modified the reception of calls only for some contacts, which is set to airplane mode, night, or “do not disturb”.

In case of observing that the mobile it has not signal, is an indication that the problem may be with the SIM or the internal antenna of the Samsung cell phone.

To start receiving calls without interruption, follow these steps and keep this in mind to troubleshoot later errors.

Unlock your SIM card

If you have your SIM card blocked You will not be able to receive or make calls, the number assigned to you by having this is what makes these telephone communications possible. When it comes to unlocking your SIM card, the first thing you need is the PUK code, if you don’t have it, contact the company so you can get it.

When your SIM has been locked, and you have the PUK code The entry and unlocking of the card will be facilitated. As long as the PUK code is exact since you have 3 opportunities to enter it, otherwise the SIM is permanently blocked.

Unblock your contacts before calling them

You will be surprised to know that not only in social networks you can block a contactYou can do it directly through your phone book and this is one of the reasons why you cannot receive calls. The solution to this? Unblock the phone number in the same option and get ready to start receiving calls.

Contact the service center

One of the most effective solutions to continue receiving calls is to contact the operator of your mobile service center or your telephone line. They, from experience in this area, will offer you new solutions and possible causes different from those previously thought.

How to activate or deactivate the call restriction on my Samsung mobile?

Many users are looking for a way to activate call restriction, For security or for other shared reasons. On Samsung this option is very simple:

  1. While on the main screen of your Samsung, press on calls.
  2. Click on the 3 points that appear on the right side.
    go into settings.
  3. Click on additional services
  4. The last step, press call restriction and choose to deactivate or activate in calls and video calls.
    Keep your mobile data and cache free to always receive calls.

people receive calls samsung

Residual files of your phone when they exceed the storage limits, they do not allow your mobile to react or work quickly and efficiently. It is important that to receive calls the data and cache of your device is clean or moderate, so you will not have problems receiving calls, because if, on the contrary, your Android does not have enough space, it becomes slow and heavy for it to respond. duly.

Keep your mobile data and cache free to always receive calls

The residual files on your phone when they exceed the storage limits, do not allow your mobile to react or work quickly and efficiently. It is important that to receive calls the data and cache of your device is clean or moderate, so you will not have problems to receive calls, because if, on the other hand, your Android does not have enough space, it becomes slow and heavy for it to respond properly.